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Customer Service Representative (f/m/d) – Norway

Oslo (Hybrid)
Full-time
Permanent employee

Are you ready to change the market?

PAIR Finance was founded in Germany in 2016 with a clear vision: to make debt collection in Europe more digital, efficient, and customer-centric. We believe that collecting effectively and treating people with respect are not opposites - they go hand in hand. Our AI-driven approach sets us apart from traditional providers, especially in the amicable collection phase, where we focus on resolution over confrontation.


We are now growing our team in Norway, and we are looking for a motivated Customer Service Representative (f/m/d) with experience in the debt collection industry to join our B2C Collection team based in Oslo.

Your Role

Do you have a genuine ear for customers and a knack for finding solutions? Do you thrive in a fast-moving, purpose-driven environment? If so, you might be exactly who we are looking for. As part of our Norwegian customer service team, you will be a key point of contact for consumers (B2C) and third parties - helping resolve complex situations with clarity, empathy, and professionalism.

What you can do with us:

  • Handle communication with consumers, clients, and third parties (e.g. legal representatives) via phone, e-mail, chat, and written correspondence - always solution-oriented and professional.
  • Manage legal enquiries, including requests from debt counseling agencies, criminal charge notifications, and from bailiffs related to court files.
  • Route enquiries - including those related to data protection and legal matters - to the right contacts efficiently and accurately.
  • Process case files in a commercially sound manner and keep CRM systems accurate and up to date.
  • Gather and relay client and consumer feedback to help improve our technology and services.
  • Actively contribute to the development of internal processes and team structures

What you should bring for it:

  • Experience in B2C customer service, with a background in receivables management or debt collection.
  • A hands-on, solution-focused approach and a genuine passion for helping customers.
  • Comfort working in a fast-paced environment where processes evolve and continuous improvement is the norm.
  • Business-fluent communication skills in Norwegian and English - both written and spoken.
  • Solid MS Office skills and an open, enthusiastic attitude towards new technologies, including AI.
  • Alignment with our values: Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity.
Nice to have
  • Familiarity with Norwegian consumer protection or debt collection regulations.
  • Experience working with CRM systems in a high-volume customer service environment.
  • Knowledge of an additional European language, such as Swedish is a plus.

Our offer for you:

  • Thriving, financially stable company
  • Strong experienced international team to support and mentor you along the way
  • International team of 30+ nationalities with professionals and experts
  • Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead
  • Well-structured onboarding process as well as supportive and welcoming colleagues
  • Unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance
  • Fun company summer and Christmas parties as well as regular team events
  • This role is based in Oslo, and we have a hybrid working policy. 

Who is your contact person?

For any questions about this role, reach out to Jasmin Baldrich directly at jobs@pairfinance.com.

For more information about PAIR Finance, please visit our website and our careers page.

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!