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Collection Expert (f/m/d) Sweden

Stockholm (Hybrid), Gothenburg (hybrid)
Full-time
Permanent employee
734,713 - 824,312 kr per year

Are you ready to change the market?

PAIR Finance has been reshaping debt collection across Europe since 2016 - combining technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully. We work with some of Europe's leading companies, managing debtor communication in a way that puts people first: fair, transparent, and focused on finding real solutions.

We are now looking for a Collection Expert (f/m/d) to join our growing Customer Service team, based in Stockholm or Gothenburg. In this role, you will be the go-to person for our Swedish market - handling direct consumer communication, managing relationships with clients and third parties, and keeping day-to-day collection operations running smoothly. You will work closely with experienced colleagues across Europe, with real responsibility from day one.

What you can do with us:

  • Step into an established Collection Expert (f/m/d) role for the Swedish market, acting as deputy to our current Collection Expert and ensuring continuity in a market that is already up and running.
  • Communicate directly with consumers (B2C) via phone, email, chat, and letter - handling requests with competence, empathy, and a clear focus on finding solutions.
  • Manage communication with clients, consumers, and third parties - including debt counselling services and attorneys - confidently and professionally across all channels.
  • Direct client enquiries to the right contact persons and keep operational processes running smoothly.
  • Maintain accurate file processing and CRM entries, and flag feedback that helps improve our technology and service delivery.
  • Work closely with our international management team, reporting to the Country Head Nordics and the Head of Collection in Berlin.

What you should bring for it:

  • Experience in the Swedish debt collection industry - you know the market, the regulations, and how to handle debtor communication professionally and empathetically.
  • A completed commercial or service-oriented vocational qualification, or a relevant academic degree.
  • A hands-on mentality: you are comfortable speaking directly with debtors, managing cases independently, and keeping things moving in a fast-paced environment.
  • A Swedish debt collection licence is a strong plus - or you are familiar with the requirements and confident working within that regulatory framework.
  • Fluent Swedish and English, written and spoken - both are essential for this role.
  • Solid MS Office skills and confidence with digital tools and CRM systems.

Our offer for you:

  • Thriving, financially stable company
  • Strong experienced international team to support and mentor you along the way, and a smooth onboarding process
  • International team of 30+ nationalities with professionals and experts
  • Flat hierarchy, transparent and appreciative feedback culture, monthly all-hands meetings, annual feedback and evaluation cycle, and regular 1-on-1s with your lead
  • Well-structured onboarding process as well as supportive and welcoming colleagues
  • Personal learning & development budget as well as German and English language courses
  • Unlimited employment contract, flexible working hours, and 28 vacation days for your work-life balance
  • Company pension plan, partly covered Deutschlandticket (public transport) and access to “Corporate Benefits” voucher platform to ensure your full well-being
  • Fun company summer and Christmas parties as well as regular team events
  • This role is based in Stockholm or Gothenburg, and we have a hybrid working policy.

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, feel free to reach out via email (jobs@pairfinance.com) - we are looking forward to hearing from you!

For more information about PAIR Finance and career opportunities, please visit our website and our careers page.

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!