Italian-speaking Customer Service Representative (f/m/d)

Berlin (Hybrid)

Full-time

Permanent employee

32,000 - 35,000 € pro Jahr

Are you ready to change the market?

PAIR Finance has been reshaping debt collection across Europe since 2016 - combining technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully. We're now looking for an (Junior) Italian-speaking Customer Representative (f/m/d) to join our growing Customer Service team in Berlin.

In this role, you won't just be resolving tickets - you'll be helping our Italian-speaking consumers navigate stressful financial situations with clarity and respect. That human side of the work we do is something we take seriously, and it's what makes great customer service at PAIR Finance meaningful.

Please note: to take part in our hybrid working model, all applicants must be permanently based in Berlin, Germany. We do not support relocation processes or offer fully remote contracts.

Sound like your kind of challenge? We'd love to hear from you - apply now!

Your Responsibilities:

Handle incoming inquiries from clients, consumers, and third parties (e.g. lawyers) in Italian across multiple communication channels
Provide clear, accurate information about accounts and ongoing processes
Document all customer interactions accurately in our CRM system
Collaborate with colleagues and other departments to resolve customer issues efficiently
Flag recurring issues and contribute to the continuous improvement of our service processes
Use AI-enabled tools and internal platforms to maintain high service quality
Ensure full compliance with company policies, data protection requirements, and applicable regulations

What we're looking for:

Must-haves:

Fluent in Italian and English, written and spoken, at a professional level
Experience in a customer service or support role
A clear, empathetic communication style and strong interpersonal skills
Comfort with digital tools and AI-assisted platforms, and the ability to adapt quickly to new systems
Hands-on experience with ticketing systems or CRM platforms such as Zendesk
Strong organisational skills and a sharp eye for detail
A collaborative, team-oriented approach

Nice-to-haves:

Background in collections, debt recovery, or financial services
Proficiency in additional languages such as Spanish and/or German

Transparency, Execution, Ownership, Customer Centricity, Innovation and Integrity are important to us and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

For a junior level role, our salary band is €32,000 - €35,000 gross per year and for a mid-level role, our salary band is €36,000 - €44.500 gross per year (based on a 40-hour work week). The exact offer will reflect your experience and qualifications.
Unlimited employment contract, flexible working hours, and 28 vacation days for your work-life balance
Company pension plan, partly covered Deutschlandticket (public transport) and access to “Corporate Benefits” voucher platform
Strong, experienced, international team of 30+ nationalities to support and mentor you along the way, and a smooth onboarding process
Flat hierarchy, transparent and appreciative feedback culture, monthly all-hands meetings, annual feedback and evaluation cycle, and regular 1-on-1s with your lead
Personal learning & development budget as well as German and English language courses
Company summer and Christmas parties as well as regular team events
This role is based in Berlin with a hybrid working policy. Our modern office is located near Uhlandstraße.

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, feel free to reach out via email (jobs@pairfinance.com) - we are looking forward to hearing from you!

For more information about PAIR Finance and career opportunities, please visit our website and our careers page.

Über uns

Wir denken Inkasso neu und das mit unserer digitalen Inkassolösung, welche sich durch unseren hohen Anspruch an Kundenorientierung und Effizienz auszeichnet. Durch die Nutzung von künstlicher Intelligenz trifft Technologie auf Psychologie und wir sind als Technologieführer in der Lage im gesamten Inkassoprozess individuell und unkompliziert zu handeln.

Gestärkt durch eines der renommiertesten Private Equity-Unternehmen im Fintech-Sektor, Pollen Street, sowie durch die Partnerschaften mit weiteren Investoren wie Zalando Payments bietet PAIR Finance eine ausgezeichnete Möglichkeit, tief in die Fintech-Industrie einzutauchen und diese aktiv mitzugestalten.

PAIR Finance ist ein Arbeitgeber der Chancengleichheit. Wir legen Wert auf ein vielfältiges Team und eine integrative Kultur. Wir freuen uns über Bewerbungen von allen qualifizierten Personen, unabhängig von ethnischer Herkunft, Hautfarbe, Religion, Geschlecht, sexueller Orientierung, Geschlechtsidentität oder -ausdruck, Alter, nationaler Herkunft, Familienstand oder Behinderung.

Mehr Informationen zu PAIR Finance findest du unter www.pairfinance.com/ und www.pairfinance.com/karriere/ sowie unter https://www.kununu.com/de/pair-finance1

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